FAQ
Your Questions, Answered
DO YOU CHARGE FOR TRAVEL?
There are no travel costs for locations within London, East Midlands, East of England, West Midlands, and the South East. For weddings farther afield, we only charge the actual travel expenses, such as petrol or transportation tickets.
WHAT HAPPENS IF YOU'RE UNABLE TO ATTEND THE WEDDING?
We understand that unexpected situations may arise. In the Very Rare event that we're unable to attend, we have a network of skilled backup photographers to ensure your day is still captured beautifully.
HOW DO WE SECURE THE RIGHTS TO THE PHOTOS?
Clients receive full usage rights to the photos, allowing you to print, share, and enjoy them as you wish. We retain the right to use select images for promotional purposes with your consent.
WHAT EQUIPMENT DO YOU USE?
We use high-quality professional equipment to ensure the best possible results. Specifically, our cameras are all mirrorless Sony Alpha 7, known for their exceptional image quality. Our lenses include a variety of top-of-the-line G-Master lenses, ensuring that every shot is captured with precision and clarity. Additionally, our comprehensive gear setup includes cutting-edge lighting equipment to enhance the visual appeal of your photos.
WHAT IS THE PAYMENT SCHEDULE?
The payment schedule is outlined in the contract and typically includes a deposit to secure the date, with the remaining balance due before or on the wedding day.
WHAT IS YOUR PHOTOGRAPHY STYLE?
We specialize in a blend of photojournalistic and candid styles, capturing the genuine moments and emotions of your special day.
HOW DO I BOOK YOUR SERVICES?
Simply find your desired service on our website, choose the date that suits your wedding plans, and pay a fully refundable deposit to secure our services. After that, we'll be in touch shortly to kickstart the journey and discuss all the exciting details of your special day.
CAN I CUSTOMIZE A PHOTOGRAPHY PACKAGE?
Absolutely! We understand that every wedding is unique, and we're happy to work with you to customize a package that meets your specific needs.
CAN WE ORDER PRINTS OR ALBUMS THROUGH YOU?
Absolutely! We offer a variety of high-quality prints, albums, and other products.
CAN WE SHARE OUR PHOTOS ON SOCIAL MEDIA?
Absolutely! We encourage you to share your beautiful moments with friends and family on social media. To make it even more exciting, you'll receive sneak peek images just a day after the wedding specifically for this purpose.
CAN WE PROVIDE A SHOT LIST OR SPECIFIC REQUESTS?
Yes, we welcome your input! We encourage clients to provide a shot list and any specific requests to ensure we capture all the moments that matter most to you.
WHAT IS YOUR CANCELLATION POLICY?
Our cancellation policy is designed with flexibility in mind. You can fully cancel our services up to three months prior to the wedding without incurring any charges. For detailed information, the cancellation policy is fully described in the contract. We understand that plans can change, and we aim to make the process as transparent and stress-free as possible for our clients.
If you have any additional inquiries, feel free to reach out—we're here to help make your experience with us as seamless as possible.